Refund policy

Last updated: July 2026

Thank you for shopping at Chamunda. We take quality seriously — every roll is inspected before dispatch. Because lace is sold by the metre and cut to your order length, most sales are final. This policy explains when returns and refunds apply.

Final sale items

The following are not eligible for return or refund:

Lace or trim cut to your specified length (sold by the metre)
Opened swatch packs or sample orders once dispatched
Bulk or custom orders confirmed via WhatsApp or email
Items where the issue is colour variation compared to photos or screens (lace dyes can vary by batch and lighting — order a physical swatch before bulk purchase if an exact match is required)
Change-of-mind or incorrect length ordered by the customer

When we will replace or refund

We will offer a replacement roll or full refund (your choice, where stock allows) if:

Manufacturing defect — uneven weave, broken pattern, major width inconsistency, or obvious damage present before use
Wrong item shipped — product, width, or colour does not match your order confirmation
Transit damage — package arrived visibly damaged and the lace inside is unusable

You must report the issue within 7 days of delivery with:

Your order number
Clear photos of the defect, label, and packaging
A brief description of the problem

How to request a return or replacement

Email or WhatsApp us with your order number and photos.
We will respond within 1 business day (Monday–Saturday).
If approved, we may arrange a pickup or ask you to ship the item back (we cover return shipping for approved defect/wrong-item claims).
After we receive and inspect the item, we will send a replacement or process your refund.

Refund timing and method

Online payments (UPI, card, net banking): Refund to the original payment method within 7–10 business days after approval. Your bank or payment provider may take additional time to credit your account.
Cash on Delivery (COD) orders: Refund via UPI or bank transfer to an account you provide. We will request your UPI ID or bank details after approval.

We do not charge restocking fees for approved claims.

Our quality promise

Defective rolls are replaced — no arguments. If you receive lace that does not meet our quality standard, we will make it right.

Questions

Chamunda Laces
Surat, Gujarat, India
Email: info@chamundalaces.com
Phone / WhatsApp: +91 99999 99999